A:
3D simulation test before sales, provide "adaptation confirmation form" during installation, and free replacement or return within 72 hours due to product defects.
- Q: How to deal with the incompatibility of modified products with vehicles after installation?
- Q: What to do if the accessories are damaged during the warranty period and the manufacturer refuses to replace them free of charge?A:Clear warranty policy, free replacement within 48 hours after review.
- Q: After-sales technical support is limited to weekdays. What if emergency situations cannot be handled?A:Provide 7×24 hours emergency hotline, respond and arrange for handling of failures that affect safety within 4 hours.
- Q: What to do if after-sales response is slow and departments shirk responsibility?A:Set up a dedicated after-sales department to unify the needs and formulate the standard of "2-hour first response, 24-hour classification, and 72-hour solution".
- Q: How to deal with insufficient technical personnel and low maintenance efficiency?A:Engineers need to pass the assessment and receive regular training. For complex problems, the "technical expert support mechanism" will be launched to ensure a 24-hour solution.
- Q: How to solve the problem of opaque maintenance costs and customers refusing to pay?A:Provide a "price list" before maintenance to clarify the costs and support official website query records.
- Q: What to do if the product has been repaired many times but still not resolved?A:Implement "maintenance quality tracking", and the technical supervisor will intervene if the repair exceeds two times, and start the "customer compensation process".